Privacy Policy
Updated: September 4, 2024
We at Action Against Hunger / Action contre la Faim Canada have a strict anti-spam, anti-spyware and anti-adware policy. Your privacy is important to us. We realize how important your privacy is to you, that is why we will never sell your e-mail address.
Some sections of our website may require you to submit information for you to
benefit from its features (such as our weekly emails, etc.) or to participate in a particular activity (such as a contest, surveys or other promotions). Your email address may be added to our Action Against Hunger/Action Contre la Faim Canada email subscriber list.
When you subscribe to the Action Against Hunger / Action contre la Faim Canada email list, we will send you a welcome email introducing you to Action Against Hunger / Action contre la Faim Canada. Subscribers will occasionally receive information on the work that we do or a fundraising event.
1. Information Collection: We may gather general information about our website users and their usage of the website. This information includes IP address, pages viewed, number of visitors, donation made, etc. Cookies are used to help to provide us with this information regarding the user interaction with the website.
2. Types of Information We Collect: We collect personal information from you and any devices (including mobile devices) you use when you donate or subscribe to the email list. Some of this personal information, such as a way to identify you, is necessary to complete donations or provide requested information. The provision of all other personal information is voluntary but may be necessary in order to use our services. Examples of ways in which we may collect such information from you include the following:
a. Registration and Donation: Before donating through our site, you must complete a registration form and/or create an account. This will require you to provide certain personal information, including, but not limited to, your name, billing addresses, phone number, email address, and payment information. In addition, you may also be asked to provide your country of residence so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your donation, to communicate with you about your donation and this site, and for internal. If we encounter a problem when processing your donation, we will use the personal information to contact you.
b. Email Address: Some areas of our website allow you to enter your email address for purposes including, but not limited to, registering for the Action Against Hunger / Action contre la Faim Canada’s weekly newsletter, fundraising emails. You may unsubscribe at any time from receiving these messages by clicking on the “Unsubscribe” link contained in any promotional email. (Please note that despite unsubscribing from such email communications, we may still contact you in relation to your donation(s) or any issues relating to any business you conduct with us.)
3. Additional Details on the Information We Collect:
a. We collect general types of information about you when you visit and use our website; examples include personal information, demographic information, behavioral information, and indirect information. Sometimes we collect combinations of these types of information.
b. “Personal Information” is information that can be used to identify you or any other individual to whom the information may relate. This is information which you are prompted to provide to us. Such information may include your name, address, telephone number(s), mobile numbers and email address, credit card number(s), bank account(s), or other unique information about you which you provide to us during the registration process, or though the course of communicating with us about the donation(s) provided on our website. We may collect this same information about all other persons when you provide it to us.
c. “Demographic Information” is information that may or may not be unique to you in the sense that it refers to selected population characteristics. Such information may include, but is not limited to, postal code/zip code, mobile phone carrier, age, gender, salary range, education and marital status, occupation, industry of employment, personal and online interests.
d. “Behavioral Information” is information which is automatically collected pertaining to how you use our website, the areas of our website that you visit, what services you access, and information about your computer hardware and software, including your IP address, geographic location, browser preference, operating system type, domain names, times that you access the internet, and other websites you have visited.
e. “Third Party Information” is information about you that we acquire from a third party which may include personal, demographic, behavioral and indirect information. This collection may include, but not limited to, first party cookies, third party cookies, anonymous cookies, persistent identifiers, email opt in, and search engine keywords. We have no access or control over these cookies and other tracking devices used by third party advertisers and networks. We have no responsibility or liability for the policies and practices of these parties.
f. “Web Technology Information” is information we automatically collect from you when you visit our website. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. This information is collected from the use of cookies, Web beacons or JavaScript.
g. “No Information Collected from Children”. We will never knowingly collect any personal information from children under the age of 13. If we obtain actual knowledge that we have collected personal information about a child under the age of 13, that information will be immediately deleted from its database. Because it does not collect such information, we have no such information to use or to disclose to third parties.
h. “No Collection of Sensitive Health Information”. We do not collect information about past, present or potential future medical conditions or treatments.
i. “Credit Card Information and Bank Account Information”. We may, in certain instances, collect credit card number(s), bank account information and related information, when you make a donation on our website. When the credit card or bank account information is submitted to us, such information is encrypted and is protected with SSL encryption software. We will use the credit card information or bank account information for purposes of processing and completing the transaction you requested. Such information will be disclosed to third parties as necessary to complete the requested purchase transaction.
4. Collection of Information Through Web Beacons. We use electronic images known as Web Beacons (sometimes called single-pixel gifs, clear gifs or action tags) which allow us to collect information about your visit to our website, measure and improve the effectiveness of advertisements and track delivery of advertising. Web Beacons collect only a limited set of information including a cookie number, time and date of page view, as well as a description of the page on which the Web Beacon resides. We may also use Web beacons in email messages sent to you. This allows us to determine if you opened or acted upon the email messages. Because Web Beacons are the same as any other content request, you cannot opt out or refuse them. However, they can be rendered ineffective by either opting out of cookies or changing the cookie setup in your browser.
a. Generally, we as well as third party vendors and supporting advertisers use technologies such as cookies, web beacons, and java scripts. These technologies collect internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. This information is used to analyze trends, track users’ movements through our website and gather demographic information about our user base as a whole. We may receive reports based on these technologies on an individual or aggregated basis.
b. “Third Party Cookies”. We allow third party vendors and advertisers to set their own cookies on and through our website. We have no control over the practices of those third parties and are not responsible for their technology or tracking. We encourage you to review the policies of such persons or entities on their websites. We use AdWords Remarketing through Google which is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity on our website with the AdWords advertising network and the DoubleClick cookie. That cookie collects information regarding certain patterns in your browsing history. To opt-out of this tracking, please see https://support.google.com/ads/answer/2662922?hl=en. We also participate in all of Google Analytics Advertising, which includes:
i. Remarketing with Google Analytics.
ii. Google Display Network Impression Reporting.
iii. DoubleClick Campaign Manager integration.
iv. Google Analytics Demographics and Interest Reporting.
v. Google uses cookies to track activity performed by Google Analytics and its AdWords or DoubleClick cookie. To opt-out please see https://tools.google.com/dlpage/gaoptout/. We also use Google Analytics which is an analysis service also provided by Google Inc. Google utilizes the data collected through its cookies to track and examine the use of this site, to prepare reports on its activities, and to share them with other Google services. You may opt-out of the Google Analytics service using Google’s Browser Add-available at https://tools.google.com/dlpage/gaoptout/.
5. Security. We employ physical, electronic, and procedural safeguards to protect the personal information you provide to us. We endeavor to safeguard and protect your information. When you submit information on our website, such information is protected both online and offline. We have security measures in place to protect against the loss, misuse, and alteration of personal information under our control. The servers in which we store your information are kept in a secure physical environment. The servers have industry standard firewalls. Access to such servers is password protected and access by our employees is limited. Currently, we use Secure Socket Layer software (“SSL”) to protect data and to secure any transactions. SSL encrypts information including credit card number(s), and names and addresses, as they are transmitted over the Internet. Please be advised that, although we take commercially reasonable technological precautions to protect your data, no data transmission over the Internet can be guaranteed to be 100% secure; therefore, we cannot and do not warrant that your information will be absolutely secure. Any transmission of data at or through our website is at your own risk. However, access to your information is strictly limited and not accessible to the public.
6. How We Use Information Collected. We use the personal information we collect from you for a range of different business purposes and according to different legal bases of processing. The following is a summary of how and according to which legal bases we use your personal information.
We use your personal information to fulfill a contract with you and provide you with our Services, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. This includes:
a. To provide payment processing and account management, operate, measure, and improve our services, keep our services safe, secure, and operational, and customize site content that includes items and services that you may like in response to actions that you take.
b. To contact you regarding your account, to troubleshoot problems with your account or order, to resolve a dispute, to collect fees or monies owed or as otherwise necessary to provide you customer service.
c. When contacting you for such purposes as outlined above, we may contact you via email, telephone, SMS/text messages, postal mail, and via mobile push notifications.
d. To provide other services requested by you as described when we collect the information.
e. We use general location information to provide you with location-based services (such as fundraising, and other personalized content).
f. To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities.
g. We use your personal information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests. We have implemented controls to balance our interests with your rights. This includes to:
i. Contact you via email or postal mail to offer you news of our work, fundraising events, special promotions, poll your opinions through surveys or questionnaires and inform you about our Services and work, as authorized by applicable law.
ii. Deliver targeted marketing, and service updates based on your communication preferences.
iii. Measure the performance of our email marketing campaigns (e.g., by analyzing open and click rates).
iv. Monitor and improve the information security of our site.
With your consent, we may use your personal information to: Provide you with daily/weekly news and fundraising events/promotions via telephone calls, email, SMS, or text.
You have the right to withdraw your consent at any time. We will not make automated-decisions about you that would significantly affect you, unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are required by law to use such technology.
7. Ways You Can Access, Control, and Correct Your Personal Information. You can see, review and change most of your personal information by requesting it by contacting our office below. Please, update your personal information immediately if it changes or is inaccurate.
We will honor any statutory right you might have to access, modify, or erase your personal information. To request access and to find out whether any fees may apply, if permitted by applicable national laws, please contact us using the information below. Where you have a statutory right to request access or request the modification or erasure of your personal information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable national laws.
If you request that we stop processing some or all of your personal information or you withdraw (where applicable) your consent for our use or disclosure of your personal information for purposes set out in this privacy notice, we might not be able to provide you all of the Services and customer support offered and authorized under this privacy notice and our Terms of Use.
Upon your request, we will remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws.
8. How Long We Keep Your Personal Information: We retain personal information regarding you or your use of the Services for as long as your account subscribed to our Services or for as long as needed to provide you or our Services and warranties. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interests.
The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, contractual agreements, warranties, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your email is subscribed to our mailing list.
After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies.
You may delete your personal information by contacting us at info@actionagainsthunger.ca and we will delete the personal information we hold about you (unless we need to retain it for the purposes set out in this Privacy Policy).
Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized or de-personalized information which we may retain indefinitely.
9. Disclosure of Information to Others. We will share your personal information with third parties only in the ways that are described in this Privacy Policy.
a. “Providing Services and Products.” We use the information we gather on our website to provide you with the services and or products you have requested. This may include passing your information on to a third party to provide such services or products. Although our contractual arrangement limits how this party can use your information, we do not control the privacy practices of third parties. If you have any questions or wish to remove your information from the third-party databases, you will need to contact that party directly.
b. Improving Our Website. We use the information we gather to respond to any inquires you make, to operate and improve the functionality of our website, and deliver the services advertised on our website. Our services include the fundraising, content, and advertising, relating to your experience and interests.
c. Service Providers, Financial Institutions, and Partners: Third party service providers who help us to provide our services are:
i. Payment processing services (financial institutions).
ii. Service providers that assist us in providing customize advertising (e.g., companies and organizations).
iii. Service providers that assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our Terms of Use,, fraud and/or security breaches (e.g., law firms, law enforcement agencies, government agencies, etc.).
iv. Shipping services (e.g., DHL, UPS, USPS, Canada Post, etc.) with whom we share delivery address, contact information, and shipment tracking information for the purposes of facilitating the delivery of items and other delivery related communications.
v. Law Enforcement, Legal Proceedings, and as Authorized by Law:
We may disclose information to law enforcement or governmental agencies, or authorized third-parties, in response to a verified request or legal process relating to a criminal investigation or alleged or suspected illegal activity or any other activity that exposes us, you, or any other of our users to legal liability. We will only disclose information we deem relevant to the investigation or inquiry, such as name, city, state/province, postcode, telephone number, email address, IP address and donation history.
We may disclose information to third parties involved in a legal proceeding, if they provide us with a subpoena, court order or substantially similar legal basis, or we otherwise believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
vi. Change of Ownership: In the unlikely event that our organization or substantially all of our assets are acquired by or transferred to a third party, your personal information may be one of the transferred assets. Should such acquisition or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the services in a manner that is consistent with this Privacy Policy.
10. CASL Disclosure: To assist in compliance with Canadian Anti-Spam Legislation (CASL) select information and data relating to the opt-in process to the online newsletter is recorded. This may include, but not limited to, the point of sign-up, time, date, IP address and email address. This information is linked to the associated email account for the purpose of demonstrating express consent.
a. Website Functionality. We share your information with companies and individuals we employ to perform technical functions on our behalf. Examples include third parties who host our website, analyze our data, provide marketing assistance, process credit card payments, and provide customer service.
b. Anonymous information. We share aggregated anonymous information about you, combined with other persons using our website with third parties, so that they can understand the kinds of visitors that come to our website, and how those visitors use our website. This includes demographic information and behavioral information.
c. Legal Process. We disclose your information if legally required to do so, or at our discretion, pursuant to a request from a governmental entity, or if we believe in good faith that such action is necessary to (a) conform to legal requirements or comply with legal process; (b) protect our rights or property, or our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public.
d. Acquisition or Merger. We may disclose and transfer your information to a third party who acquires any or all of our business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets. In the event we become the subject of an insolvency proceeding, whether voluntary or involuntary, we or our liquidator, or receiver may sell, license or otherwise dispose of, such information in a transaction approved by the court.
11. Changes to Privacy Policy. We reserve the right to make material changes to the substance of this Privacy Policy. We will post those changes through a prominent notice on the website, so that you will always know what information we gather, how we might use that information, and to whom we will disclose it.
12. Donation Information: If you have previously donated to us/fundraised for us, we may provide to you details of similar fundraising events/donation ask, that you may be interested in.
Please note you can remove yourself from our e-mail list at any time. We supply a link at the bottom of each e-mail to manage your subscription to the Action Against Hunger / Action contre la Faim Canada’s weekly email newsletter. Additionally, to unsubscribe, simply send an email to info@actionagainsthunger.ca with the word “unsubscribe” in the subject line.
13. Surveys: Periodically, we will send out information requests from users via surveys. Participation in these surveys is completely voluntary and appreciated. You therefore have a choice whether or not to disclose information. Information requested may include contact information (e.g., name, mailing address, shipping address, etc.) and demographic information (such as zip/postal code, gender, and age information). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and additional Action Against Hunger / Action contre la Faim Canada’s educational, editorial and fundraising materials.
14. Third Party Links: Occasionally, we will feature links to third parties on our website. Though we provide links, it does not mean that we endorse or approve that site’s content or policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
15. Disclosure of Information: We may disclose necessary personal information to third parties or service providers that help us provide services to you. For example, we will disclose your billing information to payment processors for the purpose of processing the transaction. Also, we will disclose your shipping address to fulfilment and shipping contractors to deliver a product to you if deemed necessary.
16. Contacting Us: If you have any questions about this Privacy Policy, please contact Action Against Hunger / Action contre la Faim Canada by email or postal mail as follows:
Email: info@actionagainsthunger.ca
Mail: Action Against Hunger / Action contre la Faim Canada
720 Bathurst Street, Suite 500
Toronto, ON, CanadaM5S 2R4
Simply send a message via mail or email, identifying yourself, your concern or question and appropriate contact information to respond to your inquiry. Additional information may be requested to assist us in identifying you and/or authenticating you on our systems.
Personal information collected is used to fulfill donations and provide services to users and customers. Disclosures to third parties include the information required to process or fulfill donations, provide information and mailings regarding products or services you may be interested in, or complete a transaction, unless otherwise required by law. If an individual wishes to view the personal information collected in their profile, requests should also be made to Action Against Hunger / Action contre la Faim Canada. All reasonable attempts will be made to respond within 30 days.
You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law.
17. CONTACT INFORMATION FOR WEB HOST: This website is hosted by Mind Concepts Hosting. They can be reached at hosting@mindconcepts.com